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Critical upstream provider is down

Jan 21, 2026 at 12:19am UTC
Affected services
Feedback portals & widgets
Live chat & support module
Custom domains
External API

Resolved
Jan 21, 2026 at 12:19am UTC

Everything should now be back online. We truly apologize for the inconvenience this downtime might have caused!

We are taking measures in the next few days to reduce our dependency on a single region, making sure we can avoid this sort of downtime in the future!