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Database provider down

Jan 29 at 11:17pm EET
Affected services
Feedback portals & widgets
Live chat & support module
Messenger workflows
Custom domains
External API

Resolved
Jan 29 at 11:17pm EET

We have now seen full recovery of the systems. We are extremely sorry for this, and will take measures to scale our database across more regions to prevent a single point of failure in one region.